This site is owned and operated by Byron Shire Council using software licensed from Social Pinpoint.

For details on how Byron Shire Council collects and protects your personal information, refer to our Privacy Policy below or visit our website to view our Privacy Management Plan.

For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy

How will we use and disclose your information?

We use the personal information about you to:

  • administer the site and manage your account
  • identify when you sign into your account
  • send you newsletters and information, but only when you have agreed to us sending you this information or when the information is necessary to assist with the administration of the site
  • respond to queries that you have contacted us about
  • attribute content that you post on the site to you
  • analyse use of the site to inform ongoing improvements and enhancements
  • inform policy decisions by Byron Shire Council
  • for any other purposes that we indicate to you when we request your personal information.

Content that you post on the site publicly will be able to be viewed by everyone who uses the site and will contain your username.

Any publicly available reports from consultations may include quotes that participants have shared in forums, surveys and other consultation tools.

Your feedback, including all demographic details you choose to submit, will be provided to the relevant Byron Shire Council work area with responsibility for administering the subject matter or project to which your feedback relates.

Byron Shire Council seeks to maintain your anonymity and any personally identifiable information that you provide, including name and contact details, will be excluded or redacted to preserve your anonymity.

While Byron Shire Council takes multiple measures to protect the anonymity of survey respondents, we ask that you help us reduce the risk of inappropriate information access and exposure by not including other information in your survey response that could possibly identify you or others.

Moderation

We monitor the information that you provide in order to protect the integrity of the discussions from individuals and groups who may attempt to unduly influence the outcomes of a consultation process. For example, we check to ensure multiple contributions are not coming from the same source. We also review the site to protect it from spam or trolls.

Third parties

We may disclose personal information to various third-party research consultants engaged by Byron Shire Council.

You consent to us disclosing your personal information to these third parties to help them interpret, synthesise and gain insights from feedback submitted. The insights derived by these research consultants will assist Byron Shire Council to identify opportunities to improve our services, projects, plans and policies. Byron Shire Council will not disclose your information to another external party without your consent, unless required or authorised by law.

The information supplied to the research consultants is limited to raw feedback responses and excludes the provision of your name, contact details or other information that could directly identify you. However, the information, when supplied to research consultants, will include demographic details such as your age, gender and the suburb from which your survey response is received. All consultants have agreed to the collection, use and disclosure of data in accordance with this Privacy Statement.

Google Analytics

We use Google Analytics to help us better understand our audience and provide visitors with a better user experience.

Google Analytics uses digital tracking tools known as cookies across our website. They are used to track things such as the:

  • date and time of your visit
  • pages visited
  • documents downloaded
  • type of browser and operating system used.

They identify and recognise the computer, but not the person using the computer, when you visit our website.

We do not and will not marry any data collected by Google Analytics with any personal information.

Access and correction

If you think we hold personal information about you that is wrong, contact us to amend the information.

  • In Person at 70 Station Street, Mullumbimby.
  • By mail: PO Box 219 Mullumbimby NSW 2482
  • By email: [email protected]